Happy New Year 2010 to my Dear Friends, Today I am posting on how we can use Email templates for Send Email F9 functionality.
Siebel Public Sector is primarily using Case Management. Everything roam around that only.
We had a scenario where when a case closes, CSR can send an Email to the Customer for the survey about the services provided. This is very commonly used scenario where after providing a service, customer is asked to fill the survey for the satisfaction level about the services provided to him.
Sending Emails is very common in Siebel Application now a days. It can be done using Outbound Communication Manager Business Service or Send Email or F9 from File Menu.
Here, I did configuration so that as soon as user presses F9, a recipient pick applet gets open.
This has also been OOTB configured in Service Request Business Object. I will discuss the whole steps to configure the same in my next post Configuring-Email-Templates
Sharing is the Power.
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